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Toll Fraud On Your Telephone System & Defending Against It.

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Toll Fraud On Your Telephone System

Take some simple steps to prevent a financial loss.

It has been brought to our attention that there has been an increase in toll fraud occurring at some customer sites. Hackers have been accessing computer networks to gain User Names and Passwords of VoIP accounts, and also manipulating voicemail systems to make outbound calls at the customers expense.


Toll Fraud On Your Telephone System

Toll Fraud. It’s a Crime

These hackers are primarily based overseas and they are selling phone cards to mostly unsuspecting people and these calls are made against your account. Many fraudsters make a small number of calls over an extended period. If you see calls to Nigeria and you are not in the oil business, something may be amiss.

If your business falls victim to this crime, you are still 100% liable for the call costs.



How Can I Defend My Business against Toll Fraud On Your Telephone System?

1. Use complex passwords and change them regularly. Don’t use simple passwords that can be guessed easily.

2. Voicemail Box passwords must be changed from default as the hackers know the default passwords. Some manufacturers recommend the voicemail unit be checked by a qualified technician as the older versions have been found to be unsecure.

Take the time now to do some preventative maintenance on your phone system at a fraction of the cost of what toll fraud could cost.

Please contact us on 1300 682242 or

email at support@i-telecoms.com.au if you require further information or assistance securing your telephone system.

Samsung mobile phone application

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Samsung WE VoIP is a Smartphone application that provides corporate users voice-over-IP communications over private Wi-Fi networks when in the office and public Wi-Fi or

4G/LTE network when out of the office. Through the Samsung Communication Manager (SCM) or Samsung OfficeServ 7000 Series phone systems, this application turns your mobile

device into a full-featured Samsung IP phone, providing conference calling, transferring, call back later, and hold functions over your corporate Wi-Fi network. The

application is available at Google Play Store. It is currently only available for the Galaxy S3, S4 and S5 as well as iPhone. The beauty of this app is that it is a fully

integrated application so you get the full features of you desk phone on your mobile. This differs from just having a soft phone client on the phone as its completely

transparent with the Samsung officeserv systems.

This app will be great for businesses that have walkers in their office/warehouse and don’t want to have to carry 2 phones all day.

Check it out here. www.samsungbusiness.com/business/pages/content/we_voip.aspx

NBN connections

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We have been supplying NBN plans and connection now for 3 years and find and hear lots of stories about other NBN providers and equipment suppliers. Speaking from personal

experience I can honestly say there is a lot of misleading information.

Most providers and plans are what we call an ADSL replacement. This means that the speeds and pricing are similar not the 5 times the speed of ADSL now. The difference is

here that when you order a 12/1M service, that’s the speed you actually get. The speed is not reduced over distance the way ADSL is over copper.

Also its not necessarily correct that you need to buy a brand new PABX!

There are products available that let you adapt (retrofit) your equipment to the new VoIP service required on the NBN. These products don’t come free, so there is some

expence involved but for those not in a position to upgrade the whole telephone system then there is an alternative. These SIP gateway boxes come in a variety of ports and

also outputs available, so if you have currently Telstra PSTN analogue lines or ISDN from any carrier then there is a gateway box for you.

I also find that lines connected to lifts, EFTpos machines, ATM’s and fire panel are often forgotten. I found a good checklist on the NBNco website that you can look at here